Business Process Improvement - acting upon the opportunities for improvement

Process improvement is a direct next step from understanding and analyzing the company processes.

Based on the process analysis performed in the previous phase we can help you identify changes falling into the two main categories - low cost changes and high cost changes. What to with these potential changes will be up to the client and the level of investment involved in making these changes happen.

Low cost changes

There are number of changes that can be implemented in the process without costly investments Here are several examples that fall into this category:

• Retraining of personnel. Very often in the manual process activities and especially in smaller businesses individuals performing specific functions have a much higher impact on the outcome of the process. When it comes to specific tasks some are more trained than others to get the best results. If the task in hand is a major decision point in the process, simple training can bring great improvement of the end result.
• Changing the sequence of process activities and information flows. We find very often that people performing certain tasks in the process operate on either lack of information they need or get the data they do not use. When the process is fairly complex, this happens a lot. Identifying these points in the process and optimizing the flow of information can bring great results very quickly.
• Reviewing business practices in light of current business situation. We find quite often that in more established companies some processes outlive the need for them. For example, when laws and regulations change it is quite hard to always be on track of all the changes. When these changes happen it can take a business to realize that a whole set of activities are no longer relevant or require major changes. But without reviewing these processes it is often hard to understand what needs to be done.
• Introducing process controls and risk management. This is a typical scenario where acting early means much bigger return later in the process. For example, getting a proof of income in a loan process can mean preventing a lot of unnecessary steps for many people down the road.

High cost changes

These changes are typically longer term to implement and for growing businesses will bring larger benefits. 

• Application integration and Business Process Management System implementation projects. We often find that companies run in silos and these silos have their way of interacting, very often manually.  These types of projects work on multiple solutions for many processes in an effort to bring seemless end to end process flow. But because these types of projects require an expensive platform and a lot of specialty expertise, overall undertaking often becomes on-going and costly.
• Enterprise application implementation projects. Every business gets to a point where the data about its operations becomes absolutely crucial for on-going decision making. Companies like Salesforce.com created solutions that allow smaller business to automate and integrate lots of their processes. But if the business requires solutions like an ERP system, the equation changes and becomes much more expensive.

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